How do I place an order?
Once you have completed your order, you can view all the information in your customer account under „My Account“ → „My Orders.“.
Shipped from our EU warehouse: Fast delivery—usually 1–3 business days.
Shipping from China: Standard delivery—usually 10–15 business days.
We work with renowned logistics partners such as DHL, DPD, UPS, FedEx, and GLS. We select the best shipping method based on the destination country and package size to ensure the fastest and most reliable delivery.
As soon as your order has been shipped, you will receive the tracking number via email or text message. Alternatively, you can find it in your customer account under „My Account.“ Simply enter the number on the website of the respective shipping carrier (e.g., DHL, DPD, UPS). If there are unusual delays or no updates, please contact us immediately.
No, you don't have to pay any additional taxes; the price you see is your final price.
We offer you a 15-day voluntary return policy, effective from the date you receive the merchandise, for unopened and unused products in their original packaging and condition. Before returning an item, please contact our customer service at service@bangvapen.de. Once approved, you will receive the return address and further instructions. The refund will be issued within 3–5 business days after we receive and inspect the merchandise, via the original payment method.