Refund and Return Policy
At BangVapen, we want you to feel good about opening your order. If something isn't quite right, you'll have plenty of time to return the item.
Our Return Policy
You have a total of 30 days from the date you receive your order to return it.
Within the first 14 days, you will receive a full refund for unused and unopened products in their original packaging.
Important Requirements
For a return to be possible, the following conditions must be met:
1. The products must not have been opened or used and must be in their original, undamaged packaging.
2. For products subject to excise tax (tax stamp), the seal must remain intact—otherwise, unfortunately, a return is not possible.
3. Used disposable vapes or items nearing their expiration date cannot be returned after the first 14 days.
4. This return policy applies exclusively to individual consumers.
1. The products must not have been opened or used and must be in their original, undamaged packaging.
2. For products subject to excise tax (tax stamp), the seal must remain intact—otherwise, unfortunately, a return is not possible.
3. Used disposable vapes or items nearing their expiration date cannot be returned after the first 14 days.
4. This return policy applies exclusively to individual consumers.
What should you do next if you need help?
If you have a problem with your delivery or would like to initiate a return, please contact us within the specified time frame. Our support team is committed to resolving your issue quickly and easily—even on public holidays or in the event of unforeseen circumstances.
Just contact us via WhatsApp:
+86 18003000404
We're happy to help you with any questions you may have about returns and refunds.
Just contact us via WhatsApp:
+86 18003000404
We're happy to help you with any questions you may have about returns and refunds.
15-day risk-free return policy
With our comprehensive coverage, you can order and enjoy with peace of mind—without worrying about having to buy more.
Free worldwide shipping
No hidden costs—you pay exactly the price shown.
Professional Customer Service
We provide expert, personalized advice to help you make the right choice.
Guaranteed Genuine Products
All products are genuine brand-name items. If a product is found to be counterfeit, we will pay 10 times the purchase price as compensation.